Service process
A, regular visits or visits, understand customer equipment usage; or the guests take the initiative to call our report equipment fault.
Two, our customer service staff to accept full-time, understand the specific situation of the guestequipment fault. According to the first through the phone and troubleshooting.
Three, if the fault is large or the guest is an emergency, or exclude cannot be resolved throughthe phone, the need to distinguish between the city and off-site two arrange repair:
The 1 city:
(1) arrange professional engineering repair department for processing. Engineering Departmentto repair plan as priorities and staying human in repair to the customer site, before departurefrom the customer service contact customer, inform our repair personnel contact and the startingstate.
(2) the door repair, troubleshooting.
(3) the guests to sign documents to repair, and evaluation.
2 different places:
(1) by a senior technical staff to determine the cause of equipment fault, arrange delivery of spare parts, are replaced by the customer engineering personnel.
(2) such as replacement parts are still unable to solve the problem, our customer service servicearea, sending to local customer service outlets to diagnosis and repair. No outlets or outlets are not covered by our department, arrange the engineering and technical personnel on-site repair(which may be delayed for some time).
(3) to evaluate the results of guest service and quality.
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